Website terms and conditions

The Website is owned and operated by or on behalf of THE TITAN CHILDREN’S TRUST. Access to and use of this Website is provided by THE TITAN CHILDREN’S TRUST subject to the following terms and conditions.

1. Definitions

In these terms and conditions:
a. “THE TITAN CHILDREN’S TRUST” is a registered UK Charity (1163736). Registered address: 109 Derby Road, Duffield, DE56 4FQ.
b. “Website” means any website under the ownership or control of THE TITAN CHILDREN’S TRUST from which a link has been created to these terms and conditions and all related domain and microsites;
c. “Material” means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website.

2. General

a. Your use of this Website constitutes acceptance of these terms and conditions as at the date of your first use of this Website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this Website.
b. THE TITAN CHILDREN’S TRUST reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of the modified terms and conditions.

3. About our Website

a. Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time. We do not guarantee that this Website or any content on it will always be available or uninterrupted.
b. The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

4. Your use of our Website

a. You agree to use this Website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.
b. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
c. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom you are responsible.

5. Donations and Payments – Refunds & Cancellations

a. Although THE TITAN CHILDREN’S TRUST seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.
b. Any donations or payments created via our website are carried out on a Barclaycard secure server. You must be the authorised user of the card and have permission and funds to make the relevant payment or donation.
c. If you have made a donation of money in error please call the Support Service team on 01332 840272 (Monday to Friday, 9:30am to 5pm) or email info@titantrust.org.uk they will be happy to discuss your refund or donation cancellation with you.

6. Our Liability

a. Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
b. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
c. We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
i. use of, or inability to use, the Website or any Material; or
ii. use of or reliance on any content or information displayed on our Website; or
iii. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).
d. Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.
e. THE TITAN CHILDREN’S TRUST does not accept any liability for any loss or damage caused by viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

7. Links to Third Party Websites

a. Our Website includes links to external websites. We receive many link requests and only link to sites which we believe provide useful information that will be of interest to our users. All requests will be either granted or refused at the discretion of the THE TITAN CHILDREN’S TRUST online team. We will not enter into any correspondence about decisions. If you would like to request a link to your site please contact us.
b. THE TITAN CHILDREN’S TRUST has no control and therefore takes no responsibility for the content of external internet sites even when we have included a link on our own Website. The existence of a link from our Website to any other website is for information purposes only and does not imply that the THE TITAN CHILDREN’S TRUST endorses the activities or views of that website or the organisation behind the site, nor does it indicate any form of association or partnership on our part. We will not be liable for any loss or damage that may arise from your use of those sites.

8. Linking to our Website

It is not necessary to request permission to link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, although we do reserve the right to request the removal of any link. The THE TITAN CHILDREN’S TRUST logo may not be used without prior written permission, which may be requested by emailing us at info@titantrust.org.uk. A link to the THE TITAN CHILDREN’S TRUST Website must not be used to imply THE TITAN CHILDREN’S TRUST endorsement of the site, related products or services. Your site must not conflict with the aims of the THE TITAN CHILDREN’S TRUST.

9. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

10. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 17.

b) The right to access the personal data we hold about you. Part 17 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 17 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 17 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 17.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

11. What Data Do We Collect?

We collect information about you when you complete our website enquiry form on the contact us page of our website, or donate via our donation system (this is provided by Barclaycard – we do not process or store any card data, you are passed onto the Barclaycard secure server for processing).

12. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you (e.g. to confirm a donation), because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information and news. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

13. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

14. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

15. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes.

16. How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 10, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data.

17. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 17.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

17. Contact us

Any questions regarding this Website should be sent to the THE TITAN CHILDREN’S TRUST via email at info@titantrust.org.uk or by post to: The Titan Childen’s Trust, 109 Derby Road, Duffield, DE56 4FQ.